FAQ

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver’s License, Work ID or your Passport.

Yes, please ensure your representative has the Product ID number and a signed copy of your ID.

Yes, please ensure your representative has the Product ID number and a signed copy of your ID.

Yes. We will refund you 100% of the cost of the item plus your shipping fee. Check our return and refund policy.

You can cancel your order by ​contacting our Customer Service

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any Vendor/Seller found to be selling non-genuine products is immediately delisted from OneKiosk. Please Contact Us if you think a product listed on our website does not meet these standards.

You can choose from the different payment methods available on OneKiosk. Please find below the list of available payment methods:
• Pay on Delivery (easy and simple at your doorstep)
• Credit/Debit Card You can find the payment methods during the final step of checkout in detail.
Do not hesitate to contact our Customer Service for more information.

Yes, you will receive all your items under the condition that they are all bought from stores within 15minutes walking distance from each other.

Simply register or login within 1 minute or login if you have an existing account.

Shopping on OneKiosk is easy! Just follow the steps below:
• Enter your location to view stores near you;
• Select your preferred store ;
• Search for products
• Click on ‘add cart’
• Click on ‘VIEW CART and CHECKOUT’ in the pop up
• Click on ‘Cart’ in the top right corner
• Register an account or Login into your existing account by entering your Email and password
• Enter your shipping/billing information, ensuring your address is complete and accurate
• Choose your preferred payment method
• Click on ‘Confirm order’ to complete your order
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Step 1: Log your return request
• Option 1: Go to Contact us and complete the form.
• Option 2: Call our customer care at +2348038119469 /+234703682764
• Option 3: Send a quick email
Step 2: Pack your product
• All items must be returned in their original packaging
• Include all tags, accessories or gifts you received
Step 3: Return your product
• If you requested a pickup, we will contact you to arrange a pickup time.
• If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply.

There are no hidden costs or charges when you order from OneKiosk. All costs are 100% visible at the end of the checkout process.

We will send you regular updates about the status of your order via emails and SMS. Once your order has left the vendor/store, you can track its status through the shopper.

OneKiosk is an E-commerce platform that connect online users to the closest retail store. At OneKiosk we thrive to make delivery to our Users in one hour, when they shop within their location . Shopping on OneKiosk is just like shopping at your favorite department store and online brands, all in one place.

Most of OneKiosk products come with brand warranty, and you can contact the service provider (Seller/Vendor) to activate this.

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option.

OneKiosk guarantees that all products covered are:
• Authentic/original
• Delivered in perfect condition (no tear, leak, dent, etc.) within an hour base on your location.
• Benefiting from extended return policy
• The best experience you can find on OneKiosk

As per OneKiosk cancellation policy, you can cancel your order before it is shipped out from OneKiosk or the seller store /warehouse. Contact support for more details

• OneKiosk offers 2-days easy returns, allowing you to return the product within 2 days from item’s delivered date. Please ensure that your return meets OneKiosk’s return conditions Change of mind returns will only be accepted if you receive a wrong, damaged, defective or counterfeit item.
• You change your mind, with the exception of underwear, adult toys, groceries or other perishables, perfumes, cosmetics, hair extensions and jewelry.

As per OneKiosk shipping fee policy, you can enjoy free shipping for certain items under promotion. You will have to pay shipping fees based on your location.

Check your eligibility below to be a OneKiosk Vendor
• You are a Brand owner or authorized distributor
• You want to have exclusive access to dedicated OneKiosk campaigns
• You are registered within your region or own a physical store.
• You want to benefit from higher overall visibility and additional Seller tools Apply here